Information



DELIVERY AND POSTAGE
Brown Paper Parcel

Goods will be packed and despatched within 2 - 4 days using Royal Mail Services, with a delivery time of 1 - 5 days.  We do our best to keep postage to a minimum and offer FREE UK DELIVERY if the value of your order reaches £40.00  Please contact us regarding Express Delivery. 

RETURNS AND REFUNDS

We want you to be completely happy with your purchase but if for any reason you are not jumping for joy, please return within 14 Days for a FULL REFUND.  

Sorry we are unable to refund any postage. 

Please return goods in their original packaging including any tags or labels. Pierced earrings are excluded from our returns policy, unless faulty.  For faulty items please contact us on 01865 723492 and we will do everything we can to resolve any issues.

Refunds will be processed by Rainbow and Spoon within 2 days of receipt of returns. The refund will go onto whatever payment method was used to purchase.                                                                                                                                         It may take longer to show in your account due to individual card/payment processors terms.

This does not affect your statutory rights. 

 

 

ETHICS AND SUSTAINABILITY

We source as much as we can from companies and brands that respect the environment and offer clean and safe working conditions, a living wage and do not employ minors.  Coline, Palme, Nomads, Bohemia, Joya, Wild Olive, Komodo, Suzie Blue, and Treaty are some of the brands that we stock that all have full Fairtrade and Ethical credentials.

We swapped our plastic bags for paper bags, and try to reuse as much packaging as we can.

We have always reused our labelling and swing tickets! 

We refuse hangers on our goods and request no packing filler wherever possible.  

 

 

 

 

CORONAVIRUS - COVID-19 SAFETY MEASURES

We have carried out our Covid-19 Risk Assessment and these are the measures we have put in place.....

  • Contactless Payments
  • Disinfection of card terminal after every transaction
  • Cleaning of all contact surfaces between visits
  • Windows and doors to be kept open for ventilation and movement of air
  • 3 Hand Sanitiser points
  • Control the number of people in premises at one time
  • Face coverings to be worn at all times
  • Surgical gloves are available if you choose

On top of that we can also offer ......

  • Click and Collect
  • Kerbside pick-ups
  • No obligation private visits on Wednesdays email to book your time slot (rainbowandspoon@gmail.com
  • Special garment disinfection
  • Fresh out the pack - untouched garments/items to try
  • Steam cleaning of garments and/or removing from shop floor for 72 hours